General FAQ

• All Themes
  • Can I remove the theme credit link in the footer?
  • How do I set up automatic updates?
  • Why doesn’t the mobile site look right?
• General
  • Can I use a theme or plugin on more than one site?
  • Do your themes and plugins work on WordPress.com?
  • What are your products licensed under?
  • Why do I need to create an account when I purchase a product?
  • Will I lose my changes and settings if I update the theme/plugin?
• Payment
  • What happens after I complete my purchase? How do I get the product?
  • What payment methods are accepted?
• Refunds
  • I changed my mind – can I get a refund?
• License Keys
  • Can I give my license key to a friend?
  • What’s the license key for and where can I find it?
  • Why won’t my license key activate?
• Support
  • What are your support hours? Why haven’t I heard back yet?
  • What kind of support do I get?
  • How is support handled?